Warranty

Welcome to TheighT, where quality and customer satisfaction are our top priorities. We stand by the craftsmanship of our backpacks and accessories, and we're pleased to introduce our 12-month warranty to ensure your peace of mind. If you have any inquiries or need assistance, please don't hesitate to contact our dedicated customer support team at support@theight.co. We are here to help you understand our warranty and address any concerns you may have.

Which Products Are Covered?

Our 12-month warranty (the "Warranty") applies to all backpacks and accessories (our "Products") manufactured by TheighT and purchased directly from our official website, https://www.theight.co. This warranty does not cover products under clearance sale when the order is placed.

The warranty period begins from the date of your purchase. However, please note that it does not cover your product if it is used in a manner that is inconsistent with its intended design and purpose.

Effective Date and Transferability

This warranty is effective for all covered products purchased from January 1, 2021, onwards. Products acquired before this date are not covered.

It is important to understand that this warranty is non-transferable and extends only to the original purchaser of the product.

What Is Not Covered?

The warranty does not extend to cover:

  • Scratches, dents, rips, tears, loose threads, edge paint peeling, stains, or discolorations that occur through normal use of the product and do not impair the product's functionality.

  • Damage resulting from improper maintenance, washing, cleaning, or any damages that are the result of attempted self-repair.

  • Damage caused by exposure to extreme temperatures, solvents, acids, or water.

  • Any product sold by an authorized third-party vendor, retailer, or website that is not TheighT (https://www.theight.co). The same applies to products sold by unauthorized parties, such as second-hand dealers or resellers.

In the Event of a Defect

If you encounter a defect, our aim is to resolve the issue promptly and to your satisfaction. You will have the option of receiving a repaired or replacement product, at the discretion of TheighT, provided you fulfill the following responsibilities:

  • As the warranty holder, you must provide us with proof of the original purchase date.

  • TheighT will investigate the cause of the defect and offer a solution, which may include a repair or replacement. Please be aware that a replaced or repaired product is subject to the same warranty terms as the original product (i.e., the same last day of warranty coverage as the original purchase).

TheighT reserves the right to make the final decision regarding warranty claims.

If you have any questions or need assistance, please feel free to reach out to us at support@theight.co.

DISCLAIMER OF WARRANTY

EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS WARRANTY POLICY, THEIGHT MAKES NO REPRESENTATIONS AND GRANTS NO EXPRESS OR IMPLIED WARRANTIES, EITHER IN FACT OR BY OPERATION OF LAW, BY STATUTE OR OTHERWISE, UNDER THIS AGREEMENT. THEIGHT SPECIFICALLY DISCLAIMS ANY OTHER WRITTEN OR ORAL WARRANTIES, WHETHER EXPRESS OR IMPLIED.

LIMITATION ON LIABILITY

IN NO EVENT SHALL THEIGHT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF THE USE OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, EVEN IF THEIGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THEIGHT HAS NO LIABILITY FOR ANY DAMAGE TO CONSUMER ELECTRONICS DEVICES OR OTHER PERSONAL PROPERTY THAT ARE IN OR CONNECTED TO THE PRODUCTS, INCLUDING, WITHOUT LIMITATION, LAPTOP COMPUTERS, TABLETS, SMARTPHONES, OR OTHER DEVICES. THEIGHT HAS NO LIABILITY FOR ANY LOSS OF DATA CONTAINED IN THE DEVICES.

NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER, THE ENTIRE LIABILITY OF THEIGHT SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT. SOME COUNTRIES, STATES, AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN THAT CASE, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.