Return Policy

Return and Refund Policy and Procedures

Our greatest commitment is your full satisfaction. If you choose your product in our online store, but upon receiving it, found that there is a manufacturing defect, we guarantee your right to exchange or return as provided in the US Consumer Law Legislation.

• TheighT will allow a return for store credit or exchange product where you have changed your mind, provided that the item in question is:
  • returned within 14 days of receiving order;
  • as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
  • in a resalable condition; and
  • not damaged in any way.
    
    
• Change of Mind: Customers can return items for a store credit or exchange within 14 days if the item is in new condition, unopened, and in original packaging. Refunds for change-of-mind returns are issued as store credit.
  
  
• Faulty Items: Customers can receive a refund, replacement, or repair if the item is faulty, not of acceptable quality, or does not match its description.

• You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit or exchange. We recommend you insure high value items that you return for change of mind.

Only selected products are covered by 30-day Money Back Guarantee. Check the 30-Day Money Back Guarantee page to find out which products are covered.

We don't accept return due to change of mind for massage chairs.

Remembering that the first step for exchanging or returning is to communicate our Support Team by e-mail support@theight.co

Our team will instruct the customer on how to proceed with the exchange or return of the product.

As soon as we receive the package, we will do an analysis to confirm that everything is in accordance with the item's return conditions. After confirmation, our service team will contact you, in which case you can choose between:

1. Exchange for any product that is available in our stock.

2. Receive a store credit of the amount spent on products.

To start a return, you can contact us at support@theight.co Please note that returns will need to be sent to our address in Newark, NJ - 07105.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.